Frequently Asked Questions
Everything you need to know about shopping at The Stronghold.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original, unworn condition with tags attached. Please visit our Returns Portal to start your request.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
At The Stronghold, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled fibers, and we only work with fair-trade certified factories.
Can I track my order once it has shipped?
Yes. As soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.